Return Policy

Return Policy

Our Return Policy in short.

 

Please contact customer service for more information on returning an item. 

 

Unless arrangements are made with us, you cover the cost of the return.

 

Instructions for returning goods:

  1. If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form.
  2. We cannot accept items that have been used,  assembled or modified.
  3. Ship the items for return within 14 days of the date of the notification.
  4. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
  5. If possible, please provide us with a tracking number for the return shipment.
  6. Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
  7. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

All enquiries: enquiries@dmaonline.com.au

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Return policy

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